Refund Policy - Shree Krishna Handicraft body { font-family: Arial, sans-serif; line-height: 1.7; max-width: 900px; margin: auto; padding: 20px; background: #f5f5f5; } section { background: #fff; padding: 20px; border-radius: 8px; box-shadow: 0 0 10px rgba(0,0,0,0.05); } h1, h2 { color: #333; } ul { margin-left: 20px; } Refund Policy – Shree Krishna Handicraft Last Updated: 02/12/2025 1. Refund Eligibility Refunds are issued only in the following cases: If the wrong product is delivered. If the product is damaged or defective. If the product does not match the item shown in the listing. No refunds will be issued for customized or made-to-order products. 2. Refund Processing Refunds are processed only after we receive the returned item and verify its condition. Verification includes checking if the item is unused, original, and matches the condition it was shipped in. Once approved, the refund will be added to your store wallet within 7 days. Wallet balance can be used for future purchases on our website. 3. Refund for Returns Without Any Reason If you return an order without any valid reason: You must pay the return shipping cost. Only 50% of the product value will be refunded as store wallet credit. Shipping charges paid during purchase are non-refundable. Example: If your order value is 700 USD and shipping cost is 300 USD, and you received the correct product but still return it: You must pay return shipping charges. After we receive and verify the item, you will get 50% of 700 USD in your store wallet. 4. Mandatory Proof – Unboxing Video To request any refund, you must provide a clear unboxing video recorded at the time of delivery in front of the delivery person. The video must show: The sealed parcel Complete unboxing process Product condition clearly Without this video proof, refund requests will not be accepted. 5. Refund Time Frame After successful approval, refunds will be credited to your wallet within 7 days. 6. Contact Information If you have any questions regarding the refund process, contact us: 📩 Email: Shreekrishnahandicraft177@gmail.com 📱 Phone: +918000030177 💬 WhatsApp: +918000030177
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